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Return Policy

All the parts sold by us are returnable within 30 days of delivery, provided they have not been installed or damaged by you. Please contact our support team in cases like the product is found to be defective at the time of shipment, there is a shipping error or website error at our end.In all other cases the return shipping charges will be borne by the customer. A 05-15% restocking fee is charged on the returns which are not the result of our mistake where customers have ordered an incompatible part on their own. The refunds are normally made within 5-7 working days of receiving the returned order to the original mode of payment with which the payment has been made. US Autoparts Car. is not obliged to pay any reimbursement of labor costs, service charges or other expenses.We urge all our customers to contact the customer support team if they face any issue with their order and cooperate with them during the course of investigation.

When are returns not possible?

If you want to return the product for any reason you can do so within 30 days of delivery provided the part has not been used or damaged by you. The part should be returned with the original manufacturer packing and in the same condition as it was at the time of delivery. For returning the part, click here and follow the return process steps.

Can I return part of my order?

Yes, you can return part of your order within 30 days of the shipment. For queries after the 30 day period

What items can I Exchange?

Please follow our return process here and place a new order for the parts you want in exchange. You will be refunded for your old parts once we receive them. However, you can get your new parts at normal delivery times independent of the refund. Any questions regarding exchange please contact on support@usautopartscar.com.

When are Refunds provided?

For almost 98% of the returns we receive, once the merchandise is received your refund would be issued within 5-7 business days. However, sometimes we need to talk to the manufacturer or to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal ((around 15 days)).

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I claim warranty for a product?

Almost all products are eligible for coverage related to basic mechanical malfunction of the product during the entire term of coverage (as specified by the manufacturer). US Autoparts Car does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. The summary below does not include all the terms and limitations of each manufacturer's warranty, and manufacturers may change their warranty terms without notice (to you or to us). For warranty details, contact us on support@usautopartscar.com

Who will pay for the shipping of the returned items?

Shipping charges are not refundable unless the return is due to our mistake. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived is defective, or if the manufacturer confirms that our catalog information is incorrect. Us Autoparts Car does not reimburse the return shipping cost but only provides a prepaid return shipping label upon the complete investigation of the case and if it turns out to be an error on our part. Also, if you refuse the delivery of the package or the carrier returns a package because you provided an invalid address, the total cost of shipping for both sides of transportation (for delivery and for back-return) will be deducted from your refund.

What are the modes of refund available after cancellation?

Refunds are normally done in the same mode as the payment, i.e. PayPal or credit card.

How to Cancel an order?

Normally there is very limited time to cancel the order because the order is forwarded to the warehouse immediately after the order confirmation process is complete. To check whether an order can be canceled or not you will have to log into your account. In “My Account” section if the order you wish to cancel is showing a button “Cancel Order” only then you can cancel it. However if the processing of the order has already started, it cannot be canceled.

How long will it take to process my Cancellation request?

Once you click the “cancel order” button, your order will be canceled immediately.
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support@usautopartscar.com
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